Solutions Architect
Solutions Architect supports enterprise customers with AIOps platform implementation, configuration, workflow design, and AI readiness. Collaborates with sales and success teams on integrations, reports, and operational outcomes in ITOps environments.
Responsibilities
- Support delivery of AIOps implementation projects, including platform configuration, integration setup, and production go-lives.
- Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for NOC/ITOps, SRE, and ITSM environments.
- Participate in customer-facing sessions with technical stakeholders and consultative sessions to connect platform adoption to operational outcomes.
- Help customers build AI readiness through data quality reviews, event schema cleanup, and process improvements.
- Develop reports and dashboards translating platform data into operational insights.
- Partner with Account Executives and Customer Success Managers to support adoption and expansion opportunities.
- Contribute to internal SA resources, documenting learnings and refining runbooks.
- Work with Product, R&D, and Customer Support to surface feedback and resolve technical issues.
Requirements
- Background in IT operations.
- Technically strong with experience in post-sales or consulting.
Nice to Haves
- Exposure to AIOps concepts or platforms.
- Familiarity with AWS ecosystem.
- Experience with Fortune 500 or enterprise accounts.
- ITIL certification or equivalent.
Compensation
- Base salary range: $127,500 - $150,000 (varies by experience, qualifications, skills, location).
- Total rewards include base pay, bonus, equity, and benefits.
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