Senior User Researcher
Leads end-to-end user research using mixed qualitative and quantitative methods to uncover customer insights and influence product decisions. Partners with Product, Design, and Engineering teams; requires 5+ years experience and strong analytical skills.
Responsibilities
- Own research strategy and roadmap for key product areas, prioritizing based on impact and risk.
- Design and execute end-to-end studies, from scoping through synthesis and activation.
- Conduct customer interviews, usability testing, surveys, and feedback sessions to uncover insights.
- Blend qualitative and quantitative data to develop clear, actionable recommendations.
- Partner cross-functionally with Product, Design, Engineering, and Data to influence decisions.
- Translate research into compelling insights, frameworks, and artifacts that shape product direction.
- Advocate for the customer in roadmap and strategy discussions.
- Contribute to research operations, best practices, and mentorship.
Requirements
- 5–8+ years of UX/User Research experience in product environments.
- Strong mixed-methods expertise (qualitative and quantitative).
- Proven ability to lead customer interviews and research initiatives end-to-end.
- Excellent study design, analytical thinking, and communication skills.
- Experience with common research and analytics tools.
- High ownership, strong judgment, and ability to operate in ambiguity.
- Bachelor's degree in a relevant field or equivalent experience.
Nice to Have
- Fintech or regulated industry experience.
- Experience with advanced research methods (e.g., segmentation, experimentation).
- Background in building or scaling research practices.
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