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Senior Platform Manager, Trust and Safety

Senior Platform Product Manager on Airbnb's Trust & Safety team, focused on building platforms and ML-powered products to reduce safety incidents like interpersonal harm and illegal activities. Requires 5+ years PM experience with background in trust/safety/risk/fraud and technical/ML products.

179k – 207kUnited StatesProduct ManagementRemote5+ YOE

About the role

Responsibilities

  • Create vision and strategy for Trust & Safety products and platforms.
  • Lead a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches.
  • Maintain product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact.
  • Define goals and success with clearly measurable objectives and key results.
  • Build alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
  • Anticipate bottlenecks, make tradeoffs and balance business needs, customer needs, versus technical or operational constraints.
  • Present product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
  • Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront.
  • Develop short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues.
  • Become the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms.

Requirements

  • 5+ years product management experience.
  • Prior product, operation, or engineering experience in trust, safety, risk or fraud.
  • Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience building machine learning products or technical product management.
  • Experienced in design, and hypothesis driven product development.
  • Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
  • Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams.
  • Experience leading teams through ambiguity, and high stakes trade off decisions.

Skills

Product ManagementMachine LearningTrust And SafetyRisk ManagementFraud DetectionStakeholder ManagementRoadmappingPrioritizationCross-Functional LeadershipHypothesis Driven DevelopmentAnalyticsOkrs

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