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Harper

Senior Member of Technical Staff, Voice

170k – 275kSan Francisco, CAOnsite
Summary

Owns voice AI infrastructure for insurance operations, building scalable outbound/inbound agents, customer service, and underwriting systems with sub-second latency. Requires 3-6 years experience in production voice AI and real-time systems.

About the role

Responsibilities

  • Build outbound at scale — Lead qualification agents calling thousands of prospects daily
  • Create inbound customer service — 24/7 agents handling policy questions, certificate requests, claims
  • Ship operations and underwriting voice — 20-30 minute insurance applications over the phone
  • Build platform infrastructure — Move to custom infrastructure; sub-700ms latency; 10,000+ concurrent calls
  • Design systems that compound — Every conversation becomes structured decision traces

Requirements

  • 3-6 years software engineering experience
  • Production voice AI experience at scale
  • Deep knowledge of voice infrastructure and real-time systems
  • Experience with latency optimization
  • Based in San Francisco or willing to relocate

Nice to Have

  • Telephony background (SIP/RTP)
  • Experience with specific platforms (VAPI, Retell, Pipecat, LiveKit)
  • Prior startup experience

Compensation

  • Salary: $170,000–$275,000 + performance bonuses & equity
  • Health, dental, and vision insurance
  • Commuter benefits
  • Team meals and snacks
Skills
Voice AIVAPIRetellPipecatLiveKitSIPRTPWebRTCReal-time systemsLatency optimization
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