Senior Director, GSOC Practice

Key Responsibilities

Accelerate Strategic Sales

• Partner with Sales and Go-To-Market teams to support strategic enterprise opportunities by bringing deep GSOC domain expertise and operational credibility to the sales process.
• Act as a consultative subject matter expert to prospective clients — translating complex operational challenges (intelligence intake, alarm management, crisis response, investigations handoff, executive reporting) into scalable solutions powered by Ontic.
• Help clients envision the transformation from siloed tools and manual processes to a unified, intelligence-led GSOC model.
• Provide real-world examples of global GSOC design, staffing models, SOP development, KPIs, and technology consolidation strategies.
• Support expansion opportunities by advising current clients on advancing from basic use cases to fully integrated, enterprise-wide operational maturity.

Drive Customer Retention and Expansion

• Work closely with Client Success and Sales leaders to proactively support key accounts with advisory workshops, maturity assessments, and strategic refresh sessions.
• Offer best-practice consulting on topics such as: 24/7 operational models, analyst tiering and escalation frameworks, metrics and executive dashboards, crisis and incident command integration, intelligence-to-operations workflows.
• Help clients articulate and demonstrate the business value of their GSOC to executive leadership.
• Identify adjacent use cases (workplace violence prevention, insider risk, threat monitoring, executive protection) that naturally expand Ontic’s footprint.
• Strengthen client “stickiness” by aligning Ontic to measurable outcomes: faster threat detection, reduced response times, improved cross-functional coordination, and increased executive visibility.

Elevate Market Credibility & Industry Leadership

• Serve as a public-facing authority on modern GSOC strategy and cyber-physical convergence.
• Represent Ontic at industry conferences, executive roundtables, webinars, and analyst briefings.
• Contribute to thought leadership on topics like intelligence-led GSOCs, platform strategy, AI-driven security operations, technology tools, security convergence, and operational effectiveness.

Design & Evangelize Modern GSOC Programs

• Develop and codify a programmatic framework for building and scaling high-performing GSOCs within complex global enterprises.
• Advise clients on: centralized vs. regionalized GSOC models, multi-site operations across global time zones, governance, risk, and compliance integration, vendor consolidation strategies, technology stack rationalization.
• Guide clients through change management efforts required to modernize legacy operations.
• Help organizations mature from reactive monitoring centers to proactive, intelligence-driven security hubs.

Influence the Product Roadmap

• Leverage hands-on experience with critical GSOC tools, including: case management platforms, threat intelligence platforms, PSIM systems, access control and video management systems (VMS), incident management and notification tools, GRC platforms, data visualization and executive reporting tools.
• Provide structured feedback to Ontic’s product teams on workflow design, automation, scale-readiness, integrations, and analyst usability.
• Partner with product and engineering teams to ensure Ontic continues to meet the real-world operational needs of 24/7 global security teams.
• Advocate for innovation in AI-driven intelligence enrichment, workflow orchestration, and cross-functional collaboration.

Qualifications

• 12–15+ years of progressive leadership experience in Global Security Operations, GSOC management, corporate security, intelligence operations, or enterprise risk management.
• Direct experience leading or transforming a GSOC within a large global enterprise (multi-region, multi-site operations).
• Deep familiarity with the technology ecosystem that powers modern GSOCs, including case management, intelligence platforms, PSIM, access control, VMS, incident response tools, and data analytics platforms.
• Proven success designing and scaling 24/7 operations, developing SOPs, KPIs, and executive reporting frameworks.
• Experience navigating global regulatory, cultural, and operational complexities.
• Strong understanding of cyber-physical convergence and cross-functional coordination between security, legal, HR, compliance, and IT.
• Comfort operating at the executive level, advising CSOs, CISOs, and C-suite stakeholders with credibility and strategic clarity.
• Experience in enterprise SaaS environments, product advisory roles, or security technology deployment at scale is strongly preferred.
• Prior public sector or federal experience is a plus.

Ontic Benefits & Perks

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations