Senior Customer Solutions Resident Architect

What You'll Do

Accelerate Customer Success Across the Lifecycle

• Support strategic pre-sales opportunities by providing technical expertise to prospects
• Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
• Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
• Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth

Deliver Technical Excellence

• Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
• Build solution MVPs and guide long-term technical strategies tailored to customer needs
• Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking

Collaborate Across Teams

• Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
• Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
• Champion customer success through thoughtful, transparent communication and cross-functional collaboration

Advance Best Practices and Team Impact

• Help build out and refine this evolving function alongside the broader RA organization
• Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

What You'll Need

• 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery
• Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
• Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
• Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
• Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
• Clear, concise communication skills for both technical and executive audiences
• A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization
• Willingness to travel 2–4 times per year for company-wide events

What Will Make You Stand Out

• dbt Analytics Engineering Certification
• Ability to influence technical direction and build consensus across internal and customer teams
• Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows
• Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
• Proven success accelerating usage, adoption, and expansion in large, complex accounts