Product Manager (Senior or Lead)

Core Responsibilities (Both Squads)

• Own product areas end-to-end — from identifying problems through shipping scalable solutions and iterating based on customer feedback and data.
• Drive 0→1 product development in ambiguous environments, bringing structure to complex policy, operational, and user experience challenges.
• Partner cross-functionally with Engineering, Design, Operations, Implementation, and Policy teams to deliver high-impact product outcomes.
• Translate evolving state requirements into flexible platform capabilities that scale across multiple programs.
• Develop deep empathy for customers and stakeholders, ensuring the platform delivers intuitive, reliable experiences for families, schools, and program administrators.
• Use qualitative insights and quantitative data to inform prioritization and measure success.
• Balance speed and quality in a fast-moving startup environment, making thoughtful tradeoffs when needed.
• Contribute to product strategy and roadmap development in close partnership with leadership.
• Operate with a high level of ownership, accountability, and bias toward action.

Squad 1 — Parent & School Experience

• Design and iterate on onboarding and application flows for families and schools.
• Simplify complex financial and compliance concepts into clear, trustworthy UX.
• Improve funding visibility, payment flows, and communication touch points.
• Identify and reduce friction across the participation lifecycle.
• Partner closely with Product Design on information architecture and user research.
• Define success metrics and measure engagement and retention.

Squad 2 — Growth & Program Operations

• Build and maintain payment rails, ledgering, and reconciliation systems.
• Design configurable workflows for state-specific policy and compliance requirements.
• Partner with Implementation and Ops to streamline program launches.
• Improve internal tooling for vendor management and program configuration.
• Identify automation opportunities and reduce manual operational processes.
• Increase data visibility and reporting capabilities for state partners.

What We’re Looking For

• 4+ years of Product Management experience (Senior); 6+ years (Lead), ideally in platform, marketplace, fintech, govtech, or B2B2C environments.
• Track record of owning complex product areas and delivering measurable outcomes.
• Experience working in ambiguous environments where requirements evolve quickly.
• Strong systems thinking and ability to design scalable solutions across multi-stakeholder ecosystems.
• Ability to translate complex regulatory, operational, or financial requirements into intuitive product experiences.
• Strong collaboration skills and ability to align cross-functional partners around shared goals.
• Experience partnering closely with engineering and design teams to ship high-quality products.
• Experience owning broader product domains or multiple product surfaces, whilst setting product strategy and influencing company-level direction.
• Ability to drive highly ambiguous 0-1 initiatives.
• Analytical and data-informed, with comfort defining success metrics and measuring impact.
• Strong customer empathy — whether designing for families, schools, internal operators, or state partners.
• Experience in payments, financial systems, marketplaces, or internal tooling is a plus.
• Prior startup experience or strong interest in working in a fast-paced, evolving environment preferred.
• Mission-driven mindset — motivated by expanding access to educational opportunity.

Compensation range: $160,000 - $210,000 base salary (Sr. PM or Lead PM levels, based on experience).