Principal Product Manager
Lead product strategy and roadmap for an AI-powered growth and patient engagement platform. Own roadmap across AI, voice, messaging, scheduling, and payments while partnering with engineering and executive leadership.
Essential Duties and Responsibilities
- Own and maintain the company-wide product roadmap across AI, voice, messaging, scheduling, payments, and related platform initiatives
- Partner with executive leadership to define product strategy, priorities, and long-term platform direction
- Translate customer needs, founder ideas, and internal stakeholder requests into structured product requirements and actionable development plans
- Create and maintain detailed product requirements documents (PRDs), user stories, acceptance criteria, and release documentation
- Collaborate closely with engineering and QA teams to ensure successful delivery of high-quality product releases
- Map and optimize end-to-end customer workflows, identifying opportunities to improve usability, adoption, and business outcomes
- Conduct customer interviews, gather feedback, and synthesize insights into product recommendations and roadmap priorities
- Analyze market trends, customer behavior, and competitive offerings to identify strategic growth opportunities
- Establish scalable communication processes that provide transparency into roadmap decisions, product releases, and development priorities
- Monitor product performance, feature adoption, customer retention, and usage metrics to ensure product investments generate measurable value
- Identify and proactively manage product dependencies, tradeoffs, risks, and resource constraints
- Champion a disciplined product development process that balances speed, quality, customer impact, and long-term platform scalability
Education/Experience
- 6+ years of product management experience, preferably within a high-growth SaaS or technology company
- Proven experience owning significant product strategy, roadmap development, and successful product delivery
- Strong experience creating product requirements, user stories, workflows, and acceptance criteria
- Demonstrated ability to work effectively with engineering teams on technically complex products
- Excellent written and verbal communication skills with the ability to bring clarity to ambiguous situations
- Experience conducting customer discovery, user research, and translating feedback into actionable product improvements
- Strong analytical mindset with experience using product metrics to drive decision-making and prioritization
- Ability to balance strategic thinking with hands-on execution in a fast-moving environment
- Experience collaborating directly with executive leadership and influencing cross-functional stakeholders
- Strong organizational skills and ability to manage multiple initiatives simultaneously
Preferred Qualifications
- Experience with AI-powered products, automation platforms, or conversational technologies
- Experience building workflow-intensive B2B SaaS applications
- Familiarity with communications platforms, scheduling systems, payment technologies, or CRM products
- Experience working with SQL, AI-assisted development tools, or technical product analysis tools
- Experience managing products with adoption, retention, and Net Revenue Retention (NRR) goals
- Familiarity with Google Workspace and modern collaboration tools
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