People Operations Analyst

What You Will Do

• Work the helpdesk: Triage and resolve incoming People Operations tickets in FreshService (transitioning to Serval). Answer employee questions on HR policies, processes, and systems. Know when to escalate and when to just handle it.
• Process transactions in Workday: Enter and maintain accurate employee data across the full lifecycle: new hires, terminations, job changes, transfers, and more. Own data quality in your lane.
• Support onboarding and offboarding: Coordinate day-one logistics, ensure Workday records are set up correctly, and help employees and managers navigate transitions cleanly.
• Pull and deliver reports: Run standard and ad hoc reports out of Workday to support the People team, Finance, and leadership. Know your data well enough to flag something that looks off.
• Spot and flag improvements: If you notice a recurring ticket that could be automated, a process step that adds no value, or a gap in our knowledge base, we want to hear it.

About You

• 2–4 years of experience in People Operations, HR Shared Services, or a similar operational HR role
• Hands-on Workday experience. You're comfortable processing transactions and running reports, not just navigating the UI
• Experience working a helpdesk or ticketing queue (FreshService, Zendesk, ServiceNow, or similar)
• High attention to detail; you catch data errors before they become problems
• Clear, professional written communication. A lot of your employee interactions will be in writing
• Self-directed and organized; you manage your own queue without needing daily direction
• A natural inclination to ask "why do we do it this way?" and the judgment to know when to act on the answer vs. when to just get the work done

Benefits

• Competitive compensation rate
• We will provide you the tech you need to do your role