Patient Billing Specialist

Key Responsibilities

• Provide empathetic, patient-centered support through communication software
• Serve as a trusted resource for patients seeking assistance with their care journey
• Answer routine billing questions, including helping patients understand statements and account balances
• Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility
• Provide general education on in-network and out-of-network coverage
• Confirm insurance information on file and assist with basic eligibility questions
• Help patients understand where their accounts are within the billing process
• Communicate billing-related updates provided by the Revenue Cycle team
• Act as a liaison between patients, providers, billing specialists, and internal teams
• Escalate complex billing or insurance concerns to the appropriate team
• Provide warm handoffs with complete context to minimize patient frustration
• Maintain accurate documentation of all patient interactions
• Handle sensitive patient information with professionalism and confidentiality
• Identify recurring patient concerns and share feedback that may improve the patient experience

Required Qualifications

• 3+ years of experience in medical billing, revenue cycle, healthcare administration, or a patient-facing role with direct exposure to billing or insurance processes
• Familiarity with basic billing concepts like premiums, EOBs, deductibles, copays, coinsurance, and patient responsibility
• Experience supporting or navigating patients with questions, escalations, insurance assistance, or billing-related questions
• Strong verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to explain complex information in a simple, patient-friendly way
• Strong problem-solving skills and ability to navigate challenging conversations
• Comfortable working across multiple systems and managing sensitive information
• Ability to work independently in a remote environment

Preferred Qualifications

• Experience in a telehealth or virtual care setting
• Demonstrated ability to build trust and navigate difficult conversations with patients or customers in a high-volume environment
• Strong technical aptitude with the ability to quickly learn new systems, troubleshoot basic user issues, and navigate multiple platforms simultaneously

Compensation & Benefits

• 1099 Contractor role at $20/hr
• 40 hours per week
• Availability for one weekend day is required
• This role will primarily support patients during Pacific Time operating hours