Operations Manager, High Dollar Claims

What You'll Do

• Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Breakdown complex, challenging business problems
• Own execution and outcomes
• Drive operational metrics (process throughput, defect rate, etc.)
• Understand the business in-and-out to be proactive about solving emerging problems

What You Have

• 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company
• Experience with data analysis and developing data-driven solutions to new challenges
• Deep experience in data analysis (SQL and Excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process.
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
• Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
• Proficient in Retool, Gsuite is a plus
• Experience in the RCM (Revenue Cycle Management) space is a bonus