Legal Ops Senior Manager

What You'll Do

• Own legal intake and triage. Design how legal requests come in, get prioritized, routed, and tracked. Make Legal's queue visible across relevant stakeholders and shrink the gap between "I have a legal question" and "I have an answer."
• Run compliance program operations. Maintain our regulatory compliance infrastructure, including intake and triage of regulatory changes related to our product, and keep us audit-ready as the regulatory surface area grows.
• Rebuild contract operations. Create a contract lifecycle workflow — vendor agreements, commercial sales, customer SaaS, integration agreements — structured so AI can read, query, and surface obligations. Track renewals, key dates, and surviving obligations proactively.
• Run policy and approvals. Consolidate our policy library across systems, run periodic review cycles, and automate the mechanics of approvals, sign-offs, and version control.
• Implement and operate the data retention program. Translate retention principles into working systems across our platform. Drive the cross-functional rollout with IT, Engineering, and People.
• Build Legal's AI infrastructure. Develop and maintain the Claude skills, Notion structures, scripts, and integrations that the team uses day to day. When a manual workflow can be automated, you build the automation.
• Drive audits, due diligence, and regulatory exams. Be the operational point person who pulls together what's needed quickly — investor diligence, GSE reviews (Fannie, Freddie, Ginnie), and customer compliance audits.
• Codify the playbook. Templates, runbooks, intake scripts, training materials. Build the assets that make the next ten things easier than the last.

What Success Looks Like

• Process. Legal work is organized through structured intake, triage, and tracking without slowing down the business.
• Structure. Contracts, policies, opinions and other critical legal documents live in systems that the team and AI can both query effectively.
• Automation. Recurring work runs itself; the team's time goes to judgment, not maintenance.
• Scale. We're not rebuilding in eighteen months because it didn't scale, and the function itself is set up to grow as the work does.

Qualifications

• 4–7 years in legal operations, paralegal work with significant in-house exposure, or operations work embedded inside a legal team. We strongly prefer candidates who have built systems from scratch over candidates who have maintained mature ones.
• AI fluency. You use AI tools daily and build durable workflows around them — not just chat with them. You can structure data so AI can use it, write prompts that hold up at scale, call APIs, and stitch tools together. If you've never built a Claude skill, written a Notion automation, or pulled data through an API, this is probably not the right role.
• Systems instinct. You see ad hoc work and immediately want to build the structure that makes it repeatable.
• Initiative. You're as ready to scope what you and the company need to do as you are to execute on your plans.
• Sharp judgment on when to escalate, when to say no, and how to scope to the minimum viable path.
• Project management discipline. You scope, communicate clearly, close loops, and don't need to be told twice.
• Self-direction. You'll join a small, senior legal team in the middle of a corporate restructuring; you'll own outcomes and ship without heavy supervision.
• Clear, concise communication. You can translate legal for engineers and operations for lawyers.
• High discretion. You'll have visibility into highly sensitive matters from day one.

Preferred Backgrounds

• Legal operations, program management, paralegal, or chief-of-staff work inside a high-growth technology or fintech company.
• Exposure to regulated environments — financial services, mortgage, healthcare, or similar.
• Hands-on experience administering a CLM platform (Ironclad, Brightflag, Ivo, Luminance) — though we're tool-agnostic and will choose what fits.
• Prior compliance or regulatory operations work.
• Fluency with Notion, Slack workflows, Google Workspace, e-signature, and standard project/issue trackers.