Learning and Development Lead
Builds Learning & Development function from scratch for CS team in fintech, designing onboarding, training, SOPs, and KPIs to close skill gaps and improve performance. Requires 3-5 years experience building training programs with strong communication and data skills.
Responsibilities
- Design the L&D function end-to-end: onboarding, ongoing training, performance coaching, and knowledge management.
- Identify skill gaps across the CS team and build targeted training to close them.
- Create and maintain SOPs, process guides, and customer-facing resources.
- Partner with Product, Compliance, and Operations to translate complexity into usable training.
- Define and track KPIs for L&D effectiveness — ramp time, CSAT correlation, assessment scores.
Requirements
- 3–5 years in L&D, training, customer service enablement, or a related field.
- Proven experience building or significantly rebuilding a training program (not just maintaining one).
- Strong writing and communication skills. You'll produce a lot of content and quality matters.
- Comfortable with QA frameworks and data-driven iteration.
- Fintech, financial services, or regulated industry experience is a strong plus.
- Startup experience or demonstrable comfort with fast-moving, resource-constrained environments.
- Availability to travel up to 25% of time to outsourced BPO locations for training.
- San Francisco-based and in-office 5 days a week.
Compensation
- Annual starting salary range of $140k-$170k + equity + benefits.
GTM/Sales Onboarding Program Manager
Own and run end-to-end onboarding programs for revenue teams at a high-growth B2B SaaS company. Design interactive training with role-play, certifications, and gamification while continuously improving the program.
Curriculum Lead, GTM Enablement
Design and scale GTM enablement curriculum and learning experiences for Reddit's sales teams, translating business priorities into role-based journeys that drive field behavior change. Own strategy, instructional design, and contractor oversight for onboarding, product fluency, and manager reinforcement.
Curriculum Lead, GTM Enablement
Design and scale GTM enablement curriculum and learning experiences for Reddit's sales teams. Own strategy across onboarding, product fluency, and manager reinforcement while leading contractors and measuring program impact.
Curriculum Lead, GTM Enablement
Design and scale GTM enablement curriculum and learning experiences for Reddit's sales teams, translating business priorities into role-based journeys that drive field behavior change. Own strategy across onboarding, everboarding, product fluency, and manager reinforcement while leading contractors.