Jr. Onboarding Associate

Responsibilities

• Handle high-volume inbound interactions across phone, chat, and email with small business owners at every stage — discovery, decision, and onboarding
• Treat every touchpoint as a chance to move customers forward, from onboarding milestones to their first payroll run
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k)
• Build consultative selling skills tailored to small business needs
• Develop deep product expertise and genuine customer empathy over time
• Participate in career development and community opportunities at Gusto
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies, and collaborating with your team to influence what gets built or improved next

Requirements

• 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs
• A genuine commitment to empathy and ethical business practices
• Motivation to hit your goals and continuously sharpen your craft
• Strong communication skills across phone, email, and chat
• Ability to thrive on challenge and adjust quickly when things shift
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes

Compensation

• Hourly pay from $23.00 - $24.50 for Denver, Las Vegas, Chicago, and Phoenix
• All full-time employees receive competitive base pay, benefits, and equity (RSUs)