Implementation Project Manager

What You’ll Be Doing

• Work independently to plan, monitor, and manage multiple complex customer-facing projects
• Lead the end-to-end delivery of Rad AI’s products to radiology practices and health systems, from kick-off to go-live and transition to support
• Facilitate Discovery sessions to understand client workflows, requirements, and success criteria
• Develop detailed project plans, including timelines, milestones, and resource needs
• Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines
• Serve as the primary client-facing contact throughout the implementation
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
• Track and manage feature requests, ensuring clear communication, documentation, and prioritization
• Monitor project health, proactively identify risks, and escalate blockers, as needed
• Issue resolution and mitigation strategies based on data-driven decision making
• Conduct weekly status meetings with internal and external stakeholders
• Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
• Provide ongoing updates to leadership throughout the project, via dashboards and reports
• Partner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term success
• Suggest process improvements and help with maintaining onboarding templates, documentation, and best practices
• Contribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Who We're Looking For

• Bachelor’s degree or above
• At least 2+ years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environment
• Strong project planning and execution skills, including timeline, scope, and risk management
• Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT
• Prior professional consulting or healthcare software implementation experience
• Prior experience or familiarity with HL7, FHIR, and EHRs
• Excellent people/relationship management and communication skills, with the ability to hold others accountable
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
• Proficiency with project management tools