Implementation Engineer

Responsibilities

• Serve as the primary point of contact for the customer throughout the partnership
• Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria
• Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows
• Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels
• Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation
• Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them
• Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers
• Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building
• Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases
• Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions
• Managing APIs and integrations to ensure seamless functionality for customers
• Working with customers from onboarding to production roll-out
• Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri

Requirements

• 3+ years experience supporting software implementation
• Full-stack experience: React, TypeScript, Node.js
• Located in San Francisco or the Bay Area (or willing to relocate)

Nice-to-Haves

• Healthcare experience: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10

Tech Stack

• Frontend: React
• Backend: Node.js, TypeScript
• Cloud: AWS (ECS, Fargate, Lambda)
• Infrastructure: AWS CDK
• Data: PostgreSQL, DynamoDB, S3, Snowflake, HAPI FHIR servers

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO