IT Engineer
IT Engineer providing frontline support, managing MDM and endpoint security, handling onboarding/offboarding, and maintaining collaboration tools in a hybrid environment.
Help Desk Technician
Provides Tier 1 onsite IT support in a macOS environment, troubleshooting hardware/software issues, managing endpoints via MDM, supporting Google Workspace/Slack, and handling onboarding/inventory at Replit's NYC office. Requires 1+ years IT support experience and onsite presence 4+ days/week.
94k – 123kNew York, NYIT SupportHybrid1+ YOE
About the role
What You'll Do
- Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
- Troubleshoot and resolve hardware, software and peripheral issues for MacBooks
- Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack
- Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery
- Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
- Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational
- Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
- Document service requests, incidents and resolutions in the IT ticketing platform
- Contribute to documentation, knowledge base articles and process improvement initiatives
- Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
- Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions
Required Skills & Experience
- 1+ years of IT support experience
- Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics and system configuration in an enterprise environment
- Experience supporting Google Workspace administration and end-user troubleshooting
- Familiarity with endpoint management/MDM platforms (Kandji preferred)
- Understanding of identity and access management concepts such as MFA and SSO
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Experience supporting video conferencing and AV systems
- Familiarity with IT ticketing systems
Bonus Qualifications
- Active Replit user and passionate about making software creation more accessible
- Experience supporting Microsoft Windows and Linux endpoints
- CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified
Full-Time Employee Benefits Include
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities
Skills
macOSGoogle WorkspaceSlackMDMKandjiMFASSOTCP/IPDNSDhcp
Similar roles
IT Support jobsIT Engineer, Data Center
As an IT Engineer, you will provide hands-on IT support for in-office and remote employees, managing identity, devices, and SaaS platforms. Responsibilities include resolving Help Desk tickets, supporting MDM fleets, and optimizing Okta and core SaaS tooling.
IT Support Engineer
Provides IT support for a distributed team, managing hardware/software requests, device lifecycle via MDM, identity/access with Okta, and building automations for onboarding/offboarding. Requires 2+ years IT experience, Okta expertise, and MDM skills.
IT Services Technician
Provides first-line IT support for hardware, software, and network issues, assists with onboarding, and maintains systems during off-hours (2-11pm) shift at Palo Alto HQ. Requires basic OS knowledge, troubleshooting skills, and customer service; entry-level welcome.