General Manager
Own P&L and growth strategy for a co-branded credit card program, managing partner relationships, driving customer acquisition, and leading cross-functional execution with marketing, product, and compliance teams.
Key Responsibilities
Strategic Partnership Management
- Cultivate and maintain strong relationships with key stakeholders at partner brands, including senior executives, marketing teams, and operational leaders
- Collaborate with partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives
Program Growth and Performance
- Develop and implement strategies to drive acquisition of new credit card customers while maximizing value of existing cardholders
- Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals
Marketing and Promotion
- Collaborate with brand marketing teams to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
- Lead annual and quarterly planning, budgeting, and forecasting processes
- Analyze market trends and competitive landscape to identify opportunities for product enhancements and promotions
Compliance and Risk Management
- Partner with compliance team to ensure credit card programs adhere to all regulatory and compliance requirements
- Implement risk management strategies to safeguard program financial health
Reporting and Analysis
- Generate regular reports on program performance and provide insights to senior management
- Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement
Cross-functional Collaboration
- Work closely with product, risk, compliance, customer service, and finance teams to support credit card program success
Requirements
- 6+ years of relevant program and relationship management, operations, and marketing experience in financial services
- Experience in co-brand credit card environment preferred
- Experience in eCommerce and/or Sportsbook is a plus
- Proven ability to play a client services role with demonstrated ability to marry goals of two brands to drive mutual growth
- Exceptional project management skills with ability to handle multiple priorities
- Strong business acumen with track record of owning and managing P&Ls
- Experience allocating marketing budgets, forecasting account growth, and leading annual/quarterly planning processes
- Strong communication skills with ability to present to executive stakeholders
- Experience leading cross-functional projects with high attention to detail
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Slides, Drive) a plus
Perks & Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare including dependent coverage
- Access to One Medical and FSA option
- 20 weeks of paid parental leave for primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all business units
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