Forward Deployed Engineer, Tinker

What You’ll Do

• Triage and resolve customer issues across the full stack, reading logs, reproducing failures, and tracing job execution.
• Build tools, integrations, and automation that eliminate recurring failure modes and reduce time-to-resolution for users.
• Write and maintain high-quality documentation and cookbook recipes, grounded in real issues and implementations from our users.
• Partner closely with research and infrastructure teams to translate customer pain into prioritized engineering work.
• Inform Tinker's product roadmap based on what you learn from working directly with customers every day.

Skills and Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent experience in computer science, engineering, or similar.
• Experience fine-tuning large language models with supervised and reinforcement learning methods.
• Experience debugging distributed systems and training infrastructure: reading logs, tracing job failures, diagnosing GPU, networking, or scheduling issues.
• Proficiency in at least one backend language (we use Python and Rust).

Preferred qualifications:

• 5+ years of software engineering experience, including work in customer-facing or deployment roles.
• Building or shipping a product end-to-end — a startup, an open-source project, or an internal tool you owned from idea to users.
• Published technical tutorials, recipes, or documentation that helped others get unstuck.
• Experience at a developer tools, API-first, or ML platform company.
• Familiarity with hyperparameter tuning for LLM training algorithms.
• Contributions to open-source ML or infrastructure projects.

Compensation

Expected annual salary range: $350,000 - $475,000 USD.

Benefits

Generous health, dental, and vision benefits, unlimited PTO, paid parental leave, and relocation support as needed.