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SalientSalientSan Francisco, CA

Product & Growth Lead (Customer Facing)

Leads product roadmap for AI-driven growth initiatives and optimizes enterprise customer adoption, retention, and expansion. Combines product management with hands-on customer engagement and data-driven experimentation in fintech AI space.

175k – 230k/yr
On-site4+ YOEProduct Management

About the role

What You'll Do

  • Own the roadmap for growth-critical product initiatives
  • Ship 0→1 products collaborating with engineering, research, and design from concept to launch
  • Work directly with customers and prospects to understand pain points and translate insights into product opportunities
  • Drive data-informed decisions on what to build and how to position it
  • Build and optimize enterprise growth motions
  • Establish metrics and run experiments that prove what's working
  • Ensure customer requests, tickets, and issues are triaged and resolved quickly
  • Act as the voice of the customer internally, ensuring feedback loops directly inform product and growth priorities
  • Drive customer retention and expansion, proactively identify risks, secure renewals, and uncover opportunities to increase contract value

What We're Looking For

Must-Haves:

  • 4-8+ years in product, growth, or hybrid roles at fast-growing startups
  • Experience building 0→1 products, ideally in AI, fintech, or B2B SaaS
  • Balance of product intuition, data-driven decision-making
  • Comfort working closely with engineers and researchers to ship fast in ambiguous environments
  • Comfortable owning and driving customer relationship and product usage
  • Track record driving measurable user or revenue growth through product improvements

Nice to Have:

  • Background in compliance-heavy industries (fintech, lending, reg-tech)
  • Technical fluency with AI/ML products
  • Experience scaling enterprise adoption and driving expansion within existing accounts
  • Previous experience as an early product hire building processes from scratch
  • MBA

Skills

AIProduct ManagementGrowth HackingFintechB2B SaaSData AnalysisCustomer Relationship ManagementEnterprise SalesMachine LearningProduct Roadmapping

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