OpenAIWashington, DCProvides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.
Preferred: Bachelor’s degree in Computer Science, Computer Engineering, or equivalent.
Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.
Provides technical support to customers using OpenAI products, troubleshooting complex issues, automating processes with Python and AI tools, and partnering with engineering teams. Requires 8+ years in support engineering and expert problem-solving skills.
Provides technical support to public sector customers, including U.S. Government agencies under FedRAMP, troubleshooting complex issues with OpenAI products. Partners with engineering to resolve problems, automates processes using Python and AI tools, requires 8+ years experience.
Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.
Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.