Content Designer

What You Will Work On

• Maintain and improve the health of our internal knowledge base by identifying outdated, duplicate, or incomplete content
• Identify opportunities for improvements to our knowledge system and design features that enable our stakeholders to do their best work
• Partner with subject matter experts and contributors to create, edit, and publish high-quality documentation
• Support content operations by coordinating reviews, managing publishing workflows, and improving contributor experiences
• Apply content standards, templates, metadata, and taxonomy to improve consistency and discoverability
• Monitor the quality and organization of knowledge content, proactively recommending improvements
• Help develop and refine reusable content structures, authoring templates, and documentation patterns
• Support governance efforts by helping ensure knowledge remains accurate, current, and aligned with organizational standards
• Use data, feedback, and content audits to identify opportunities for continuous improvement
• Collaborate with designers, product managers, engineers, researchers, and operations teams to improve how knowledge supports the business

How You Will Do Your Work

Success in this role is anchored in the following competencies:

• Content stewardship — Take ownership of content quality and proactively improve the health of the knowledge base over time.
• Organization and attention to detail — Enjoy organizing complex information with a strong eye for consistency, clarity, and accuracy.
• Content operations mindset — Understand that great content depends on effective workflows, contributor support, and repeatable processes.
• Collaboration — Build trusted relationships with subject matter experts and cross-functional partners.
• Continuous improvement — Identify opportunities to improve documentation, authoring workflows, and content organization.

Qualifications

• 3+ years of experience in content design, technical writing, content operations, knowledge management, documentation, or a related field
• Experience working with content management systems, documentation platforms, or knowledge bases
• Experience editing or managing documentation created by multiple contributors
• Experience supporting content governance, publishing workflows, or documentation processes
• Familiarity with one or more of the following: knowledge management systems, technical documentation, content operations, taxonomy or metadata, content modeling or structured content
• Strong writing, editing, and organizational skills
• Comfortable managing multiple content initiatives while balancing quality and speed
• Interest in improving how structured knowledge supports search, automation, and AI-enabled experiences

Compensation

The base wage range for this position based in our New York City Office is targeted at $121,000.00 to $151,000.00 per year.