Content Writer, Contractor

Key Responsibilities

• Create user-centered content that meets user needs, making complex language and processes easy to understand while implementing consistent writing style and standards.
• Author and maintain assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Work effectively in agile environments, understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability.
• Identify, manage, and monitor relationships within project teams; communicate clearly to clarify needs and commitments, prioritizing user needs.
• Use basic data analysis to make informed content decisions and share findings effectively.
• Research and interpret topics to develop ideas and solutions using AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice.
• Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Required Skills & Qualifications

• Bachelor’s degree or equivalent in English, UX writing, technical communications, or journalism.
• Strong experience with XML and HTML for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows.
• Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams including Product Management and Engineers.
• Self-directed with excellent communication and presentation skills; able to work independently and collaboratively.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples.

Nice-to-Haves

• Domain knowledge in healthcare software, EHR, or PointClickCare products.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet.