Own enterprise customer onboarding from deal close through go-live and early post-launch, validating scope, timelines, migration readiness, and technical execution. The role requires hands-on technical ability, AI automation experience, strong project management, and customer-facing communication skills.
140k – 190k/yr
On-siteSolutions Architecture
About the role
Responsibilities
Enforce the post-sales services engagement model so every enterprise deal has clear scope and boundaries before kickoff.
Validate services scope, timeline commitments, complexity signals, and migration readiness.
Ensure every enterprise customer go-live establishes a foundation for increased AI credit usage, renewals, and expansions.
Own customer onboarding from deal close through go-live execution and the first 14 days post-launch.
Resolve customer technical concerns related to platform capabilities.
Maintain the quality bar for migration completion by vendors and provide hands-on migration support when vendors cannot execute.
Requirements
Hands-on technical experience, including comfort with GitHub, writing code, debugging, and clear technical thinking.
Experience building non-trivial AI automations.
Ability to manage 10+ competing priorities.
Prior experience on live customer calls, or exceptional motivation to develop in this area.
Strong project management skills and an ownership mentality.
Ability to work independently with little oversight and continuously improve processes.
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