Associate Technical Engineer (NJ)
Provides technical support for proprietary healthcare software, troubleshooting issues in on-prem/hosted environments, handling customer tickets, and assisting with installs/upgrades. Requires 1-2 years IT experience with SQL/PowerShell, Windows servers, and strong problem-solving skills; bachelor's degree preferred.
About the job
Responsibilities
- Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
- Provide desktop and application support to customers in on-prem and hosted environments.
- Research and analyze issues to ensure successful outcomes.
- Identify technology solutions based on analysis of customer support needs.
- Work alongside project teams to ensure customer installs and upgrades are completed correctly and timely.
- Produce, maintain, and update technical documentation.
- Contribute to customer support tools and processes.
- Create tickets using Service Desk software; escalate to higher tier support when necessary.
- Participate in team on-call rotation for 24/7/365 technical support.
- Develop understanding of software applications and pharmacy/nursing use-cases.
Requirements
- Bachelor's degree or equivalent in Computer Science, Information Systems, or related field.
- 1-2+ years of experience in a related IT role.
- 1-2+ years of experience with SQL and/or PowerShell; other programming languages a plus.
- IT experience including: VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication.
- Ability to work well with team members.
- Excellent customer service skills and relationship-building.
Nice-to-Haves
- Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA.
Compensation
Salary Range: $50,000 – $65,000.
Skills
SQL, PowerShell, VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP, Sonicwall
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