Associate Technical Engineer (NJ)

Responsibilities

• Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
• Provide desktop and application support to customers in on-prem and hosted environments.
• Research and analyze issues to ensure successful outcomes.
• Identify technology solutions based on analysis of customer support needs.
• Work alongside project teams to ensure customer installs and upgrades are completed correctly and timely.
• Produce, maintain, and update technical documentation.
• Contribute to customer support tools and processes.
• Create tickets using Service Desk software; escalate to higher tier support when necessary.
• Participate in team on-call rotation for 24/7/365 technical support.
• Develop understanding of software applications and pharmacy/nursing use-cases.

Requirements

• Bachelor's degree or equivalent in Computer Science, Information Systems, or related field.
• 1-2+ years of experience in a related IT role.
• 1-2+ years of experience with SQL and/or PowerShell; other programming languages a plus.
• IT experience including: VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication.
• Ability to work well with team members.
• Excellent customer service skills and relationship-building.

Nice-to-Haves

• Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA.

Compensation

Salary Range: $50,000 – $65,000.