Technical Support Engineer
Handles high-volume support tickets with speed, efficiency, and empathy, ensuring queue flow and clear escalations. Requires 1-2 years customer-facing experience; bonus for ticketing systems like Zendesk.
About the job
What You’ll Do
- Tackle incoming support tickets at volume — from the simple to the complex — with speed and accuracy. Handle the least glamorous issues with the same energy and professionalism as the flashy ones.
- Escalate when needed, but always with crisp documentation that makes the next person’s job easier.
- Keep the queue flowing — no backlog, no bottlenecks, no excuses.
- Constantly refine your own efficiency: shortcuts, templates, smarter notes, faster workflows.
- Provide clear, empathetic, professional communication to every customer and team member — no matter how many tickets are in your queue.
- Surface recurring problems and inefficiencies that can make our product and processes better.
Qualifications
- 1–2 years in customer-facing roles (retail, hospitality, call center, support, etc.).
Bonus
- Experience with ticketing systems (Zendesk, Intercom, Freshdesk, Pylon, etc.).
Skills
Zendesk, Intercom, Freshdesk, Pylon, Ticketing Systems, Customer Support Tools
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