Legal Operations Specialist

Responsibilities

• Prepare, review, and process outside counsel and vendor invoices; audit prebills and invoices for rate errors, block billing, mathematical discrepancies, and billing-guideline violations.
• Operate the Onit eBilling and matter management platform, including invoice intake, LEDES processing, rejections and appeals, accruals, and international/AP invoice processing.
• Enforce Outside Counsel Guidelines and negotiated fee or alternative fee arrangements; document write-offs, write-downs, and adjustments.
• Manage timekeeper and billing-rate submissions and approvals, rate cards, matter budgets, and phase/task coding.
• Resolve billing inquiries and disputes with attorneys, law firms, and support staff.
• Partner with Legal Operations and Finance/Accounts Payable on accruals, period-end close, reconciliation, and payment status.
• Onboard outside counsel and vendors to the billing program, including engagement letters, budgets, and guideline acknowledgments.
• Develop spend metrics, dashboards, and benchmarking to measure efficiency and identify cost-saving opportunities.
• Document billing workflows and support platform configuration, testing, process improvements, and report validation.

Requirements

• At least 2 years of legal billing or eBilling experience in an in-house legal department, law firm, or both.
• Hands-on experience with an eBilling or matter management platform such as Onit, Legal Tracker, or Brightflag.
• Familiarity with LEDES invoice formats, outside counsel billing guidelines, alternative fee arrangements, rate structures, and accruals.
• Strong Excel and analytical skills, with attention to detail in high-volume, deadline-driven billing cycles.
• Understanding of financial management principles and process improvement.
• Excellent communication and collaboration skills.
• Bachelor’s degree or higher preferred; accounting, finance, or business administration coursework or background is a plus.

Nice to Have

• Experience with Ironclad, Evisort, Tonkean, or Google Suite.
• Proactive, entrepreneurial approach and ability to manage multiple priorities in a changing environment.

Compensation and Benefits

• Expected base pay: CAD $71,200–$89,000 annually in the Toronto area, excluding potential equity, bonus, and benefits.
• Extended health and dental coverage, life insurance, disability benefits, mental health benefits, family-building benefits, child care and pet benefits, and a company-funded Health Care Savings Account.
• RRSP plan with company match.
• Flexible paid time off for salaried employees; paid time off for hourly employees.
• Paid parental leave, subsidized commuter benefits, and ride credits.