Business Systems Analyst, Enterprise Applications

Responsibilities

• Build and maintain configuration across Salesforce (Sales Cloud, Service Cloud, Experience Cloud) and the GTM tool ecosystem, including DealHub (CPQ), RingLead, Traction Complete, Gong, Gainsight, ChannelScaler (PRM), Crossbeam, and Vartopia.
• Develop declarative automation (Flow, validation rules, assignment and routing logic) and grow into light programmatic work over time.
• Support and troubleshoot integrations across the stack, including the Celigo iPaaS backbone and Salesforce APIs, diagnosing failures and helping keep data flowing cleanly between systems.
• Own data quality work: deduplication and matching, migrations, bulk updates, and cleanup, using data loader and related tooling.
• Run UAT and testing for automations, integrations, and enhancements, and help move changes through our deployment process safely.
• Manage users, permissions, and security configuration, contributing to a maintainable permission architecture rather than one-off grants.
• Translate requirements into working solutions, writing clear technical notes, build documentation, and user stories as you go.
• Build and deploy agentic AI solutions: use AI tooling to automate and optimize workflows, contribute to evaluating and adopting agentic agents, and help the team ship scalable agentic applications for Salesforce and connected tools.
• Partner with Product Managers and stakeholders across IT, Field Ops, Support, and CX to turn priorities into delivered changes.

Requirements

• 1 to 2+ years of hands-on Salesforce administration or configuration experience, including Sales Cloud and common GTM applications.
• Practical experience building declarative automation (Flow), managing users and permissions, and configuring objects, fields, and validation.
• Comfort with data work: data loader or similar tools, and a solid understanding of how records move between connected systems.
• Exposure to QA/UAT and change deployment, and the discipline to test before shipping.
• Familiarity with integrations and APIs, or a clear appetite to learn them. Any scripting or Apex/LWC exposure is a plus.
• A strong build instinct: you would rather ship a working fix than write about one, and you know when to ask before you break something.
• Clear written and verbal communication, and the habit of sharing context proactively.
• Genuine interest in using AI tooling to do the work faster and better.

Nice-to-Haves

• Salesforce Administrator or Platform App Builder certification(s).
• Experience with any of DealHub, RingLead, Celigo, Gong, or Gainsight.
• Hands-on experience with agentic AI platforms or AI-driven process automation.
• Exposure to Agile practices and remote collaboration tools.
• Excited about the data space.
• Good jokes, or maybe better, bad jokes. A love for goats does not hurt.

Compensation and Benefits

• Base Salary Range: $79,000–$124,000 USD
• Eligible to participate in the Cribl Corporate Bonus Program.
• Generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.