Senior Professional Services Engineer

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they become escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

Requirements

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.
• Ability to teach and enable other engineers, not just deliver the work directly.

Nice to Haves

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts.
• Track record of building observability programs, including dashboards, alerting strategies, and operational maturity models.
• Proven ability to create reusable reference architectures, templates, or internal enablement programs.
• Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements.
• Background working with partners or services delivery models at scale.

Compensation and Benefits

• Base salary range: $160,000–$200,000, depending on qualifications and location.
• Variable compensation role with an 85/15 split.
• Eligible to participate in the company equity plan.
• Unlimited PTO, 12 holidays, and 2 floating holidays.
• 100% premium coverage for medical, dental, and vision insurance.
• AD&D, long-term and short-term disability, and life insurance.
• Empower 401(k) plan.
• Additional perks for learning and development, lifestyle spending, home office setup, professional memberships, work-from-home meals, internet stipend, and more.
• Occasional travel may be required for company events, team offsites, and other in-person gatherings.