Staff Software Engineer, Cloud

Leads architecture and technical direction for Redpanda Cloud’s customer-facing sign-up, account, billing, payments, and marketplace systems. The role requires extensive public-cloud experience, strong Go or systems-language expertise, and end-to-end technical leadership.

About the job

Responsibilities

Lead the technical direction for sign-up, marketplace, billing, and payments journeys across AWS, Google Cloud, and Azure.
Own architecture for correctness-critical billing, metering, and payment flows, including idempotency, reconciliation, and auditability.
Drive multi-quarter product and technical roadmaps with product management, finance, and commercial stakeholders.
Translate ambiguous product and commercial requirements into clear designs and executable workstreams.
Adopt existing systems from other teams, assess and stabilize them, and plan their evolution.
Anticipate and mitigate technical risk.
Uphold high standards for reliability, security, and privacy of customer PII and payment data.
Mentor the team, improve engineering practices, and champion operational excellence.
Participate in the on-call escalation chain and improve operational health.

Requirements

Significant experience designing and operating large-scale, reliable systems in public cloud environments.
Experience leading large technical projects end-to-end, from design and planning through execution and production operations.
Strong proficiency in Go or a comparable systems language, with willingness to ramp up on Go.
Frontend familiarity sufficient to own customer-facing UIs with design support.
Production experience using AI-assisted software development workflows such as Claude Code or Codex.
Excellent communication and collaboration skills in a globally distributed, async environment.
Ability to collaborate effectively with product, design, finance, and customer-facing stakeholders.

Strong Plus

Expertise in usage-based billing and metering, including Metronome or similar platforms.
Experience with AWS, Google Cloud, or Azure marketplace integrations for usage-based billing and public or private offers.
Experience with payments or Stripe.
Experience with identity and authentication.
Experience building or operating SaaS billing and account platforms at scale.