Forward Deployed Engineer

Responsibilities

• Lead technical engagements end-to-end: scoping solution architecture in POC workshops, designing and building production-grade systems, and driving the engagement through stabilization to the launch of the first live use case.
• Write and ship production code (Python, TypeScript, Node) directly in customer codebases — designing APIs, integrating with existing customer architecture, building proper error handling, observability, and test coverage — working as a hands-on contributor alongside customer engineers.
• Architect solutions that pass customer Infosec, security, and Architecture Review Board (ARB) review, translating security and compliance requirements into concrete implementation decisions around auth, data handling, and infrastructure design.
• Lead high-energy customer hackathons and builder activation events at flagship or target Direct accounts to accelerate the adoption of new solutions.
• Build and maintain reusable technical assets — reference implementations, starter apps, SDKs, sample repos, and companion engineering guides — that demonstrate sound architecture and become the technical backbone for adoption across accounts.
• Partner with Enterprise Architects and Demo Platform Engineering to turn high-level reference architectures into working, deployable code that customer builder teams can extend on their own.
• Evangelize Twilio within the B2B builder communities of the target accounts by driving building of net new POCs and demos.
• Utilize software engineering expertise to ensure customers’ builder teams develop full understanding of and familiarity with the whole platform capabilities.
• Work closely with the Demo Platform Engineering and Enterprise Architect teams to ensure C-suite positioning and reference architectures are activated within builder communities.
• Synthesize field insights from every production deployment to directly inform R&D of necessary product improvements and feature requirements.

Qualifications

Required:

• 5+ years of hands-on software engineering experience, with a strong track record of shipping production code (Python, TypeScript, Node) in real systems.
• Solid grounding in software engineering fundamentals: API design, system architecture, testing, debugging, version control workflows, and CI/CD.
• Demonstrated experience running end-to-end technical engagements — from POC workshops through to production deployment.
• Strong communication skills and executive presence with C-level stakeholders and cross-functional teams.
• Ability to have strong opinions loosely held, and willingness to lean into ambiguity.
• Strong understanding of Twilio’s products and services, as well as the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS.
• Ability to influence cross-functional stakeholders and work collaboratively.
• Creative thinking and problem solving skills, with a track record of thinking outside the box and delivering on “wow” moments.

Preferred:

• Prior experience in a forward deployed engineering, technical presales and/or solution engineering.
• Deep understanding of Large Language Model (LLM) core concepts, context engineering, and conversational AI patterns.
• Experience building multi-agent AI systems using frameworks (e.g., LangChain/LangGraph, CrewAI) and advanced agentic design patterns.
• Experience with infrastructure-as-code, cloud platforms (AWS/GCP/Azure), and observability tooling.
• Master's degree in Computer Science or a related field.