Lead Product Designer

Responsibilities

• Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. Define the foundational mental models and interaction standards for complex API configurations, domain authentication, and transactional setups.
• Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos. Partner with design, product, and engineering leaders across Messaging and Voice to build unified, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences.
• Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform—ensuring it continues to scale seamlessly and remains the enterprise gold standard for deliverability and marketing workflows.
• Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. Elevate the UX organization to a strategic partner capable of driving product direction and balancing deep technical infrastructure primitives with elegant user outcomes.
• Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards that help developers effortlessly track complex deliverability metrics and performance.
• Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives. Act as a mentor and multiplier for L3 designers and cross-functional teams across the Channels UX organization, elevating the overall craft and design rigor.
• De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives and fragmented customer journeys into a clear, unified 2027 strategic product roadmap.

Requirements

• 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.
• Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.
• Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level, balancing highly technical backend trade-offs, and directly shaping multi-year product roadmaps.
• Mastery of Technical Complexity: Experience taking abstract, technical infrastructure primitives (e.g., complex APIs, SDK integrations, distributed data layers) and translating them into seamless, developer-friendly mental models.
• Team Multiplier: Experience mentoring other designers, building design frameworks, and driving structural change within a scaling UX organization.
• AI-Powered UX Mindset: Curious about AI-powered tools and workflows, and use emerging technologies thoughtfully to improve speed, quality, and impact.

Nice-to-Haves

• Designed for Developers: Extensive practical experience designing interfaces for technical builders (APIs, CLIs, SDKs, or developer management consoles).
• Advanced Data Visualization Fluency: Deep expertise in designing intricate monitoring systems, log viewers, anomaly detection interfaces, or high-density analytical reporting dashboards.
• Email Industry Expertise: Deep familiarity with email delivery infrastructure, domain management (DNS, SPF, DKIM), transactional communication protocols, or experience directing design for platforms like SendGrid.