Skip to content
TwilioTwilioUnited States

Lead Product Designer

Lead design for Twilio Voice products, owning UX for complex developer tools and real-time voice infrastructure. Requires 8+ years designing technical SaaS/developer platforms with strong systems thinking and cross-functional leadership.

159k – 208k
Remote8+ YOEProduct Design

About the role

Responsibilities

  • Lead End-to-End Voice Design: Own the complete user journey for Twilio Voice products, translating sophisticated telecom abstractions (SIP, WebRTC, real-time media streams, and turn-taking latency) into clean, logical, and delightful developer experiences.
  • Drive Cross-Channel Coherence: Collaborate with design peers across Messaging and Email to build an omnichannel, channel-agnostic observability and configuration narrative inside One Console.
  • Formulate Systems Architecture: Shape mental models, complex configuration wizards, and underlying information architectures. Champion rigorous design paradigms to navigate complex, multi-layered technical landscapes.
  • Design for Platform Interoperability: Partner closely with design peers across the Conversations and AI product teams to ensure Twilio Voice seamlessly integrates with advanced conversational tools (like ConversationRelay) and AI capabilities, building cohesive end-to-end user journeys where these platforms intersect.
  • Uphold Craft Excellence & Governance: Actively participate in, facilitate, and scale the UX Design Feedback Process, taking work from concept through formal Design Reviews and Cross-Functional Product Experience Reviews. Mentor junior designers and establish 'gold standard' craft expectations.
  • Partner Vertically and Horizontally: Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.

Requirements

  • 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
  • A strong, exhaustive portfolio demonstrating structural systems thinking, data-driven design decision-making, and deep individual product design craft.
  • Proven cross-functional influence: Demonstrated success partnering directly with engineering and product leaders to navigate organizational complexity, align cross-product touchpoints, and handle competing priorities in fast-evolving environments.
  • Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.
  • AI-Powered UX Mindset: Curious about AI-powered tools and workflows, and use emerging technologies thoughtfully to improve speed, quality, and impact.

Nice-to-Haves

  • Designed for Developers: Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).
  • Real-Time Telemetry/Observability Experience: Prior background designing high-density data visualizations, live charts, error logging systems, or diagnostics dashboards.
  • Direct Engineering Fluency: Experience utilizing modern code-modification or prototyping AI tools or familiarity safely contributing directly to front-end code repositories.

Benefits

  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Eligible to participate in Twilio’s equity plan and corporate bonus plan

Skills

Product DesignSystems ThinkingDeveloper ToolsB2B/Saas DesignInformation ArchitectureCross-Functional CollaborationDesign ReviewsMentorshipAi-Powered UxData Visualization

Similar roles

Product Design jobs
Twilio

Lead Product Designer

TwilioUnited States

Lead strategic product design for Twilio Email and SendGrid platforms. Own end-to-end UX vision, cross-channel workflows, observability dashboards, and design system evolution for developer-focused communication tools.

159k – 177k
Remote8+ YOEProduct Design
Teleport

Senior Product Designer

TeleportUnited States

Designs user interfaces for complex security infrastructure products, collaborating with engineers on scalable solutions. Requires strong Figma skills, user research experience, responsive design mastery, and a portfolio demonstrating technical workflow expertise.

158k – 233k
RemoteProduct Design
Tatari

Senior Product Designer

TatariNew York, NY +2

Senior Product Designer responsible for leading discovery-to-delivery design on complex B2B TV advertising workflows (60% product design, 40% design system ownership and evolution). Requires 6+ years experience, hands-on design systems expertise, strong research and collaboration skills.

160k – 190k
Hybrid6+ YOEProduct Design
Zocdoc

Lead Product Designer, Care Access Network

ZocdocNew York, NY

Lead end-to-end design for Zocdoc's Care Access Network partner experiences. Create dashboards, workflows, rapid prototypes, and tailored concepts to drive strategic partnerships, commercial conversations, and AI-native product development in a consultative B2B environment.

160k – 210k
Hybrid7+ YOEProduct Design
Hinge Health

Senior Product Designer, Member Experience

Hinge HealthSan Francisco, CA

Senior Product Designer shaping member-facing health experiences. Designs intuitive, personalized digital products across mobile and web, partnering with product, engineering, and clinical teams.

160k – 220k
Hybrid5+ YOEProduct Design