Case Manager

Responsibilities

• Manage multiple complex/multi-party cases from inception to end, including the completion and handling of documentation and communication in accordance with regulatory requirements and industry standards.
• Serve as a point-of-contact ensuring that all parties have notice and access to necessary documents.
• Manage a complex case calendar and update parties with notice of any changes.
• Act as a liaison between our clients and the operations team to facilitate successful communication.
• Provide excellent and timely responses to clients and fulfill service requests to a high degree of client satisfaction.
• Work with Go-to-Market and the operations teams such as Billing or Production, as needed, on building proposals for prospective cases.
• Provide training to clients on Steno services and software on an as needed basis.
• Manage and maintain databases of client information including our CRM and proprietary operations platform.
• Navigate complex cost-sharing arrangements and ensure client satisfaction and profitability for Steno.
• Stay up-to-date on trends and best practices in court reporting technology and service delivery.

Requirements

• Prior experience with large-scale litigation.
• Industry experience within a similar role or in some other capacity with complex cases.
• Highly organized and able to manage multiple, complex projects simultaneously.
• Experience in scheduling/managing international jobs.
• Demonstrated commitment to excellence and are an action-oriented self-starter who can handle various responsibilities.
• Court reporter relations experience and are able to successfully negotiate rates, assign the most qualified reporters to complex cases, and ensure reporters are set up for success.
• Experience with electronic document management systems, and a working knowledge of a CRM.
• Experience with court reporting industry standards, and the various operational aspects of court reporting, from rates to production to billing.

Nice-to-Haves

• Driven to deliver hospitality at scale.
• Enjoy being a strategist and a problem solver, and know how to navigate amongst the operational departments to get things done.

Compensation & Benefits

• Salary: $87,500-$115,000
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs