Senior Revenue Operations Manager, Global Commercial Expansion

What You’ll Do

• Serve as the business and operational partner to the VP of Commercial Expansion, helping translate business goals into clear operating plans and adjusting course as needed to hit revenue and retention targets consistently and efficiently.
• Proactively identify business challenges and opportunities through data analysis, stakeholder interviews and process reviews, and devise practical, creative solutions to address them.
• Roll up your sleeves to execute those solutions and measure the impact.
• Lead operational cadences like pipeline inspection and forecast calls to ensure accountability and identify trends and any gaps in our GTM motion. Work cross-functionally to make our successes the norm and to close any gaps.
• Ensure key post-sales systems and tools (e.g. forecasting and customer success platform) meets the needs of the post-sales organization by providing ongoing design requirements to our central systems team.
• Identify opportunities to utilize AI to drive revenue and reduce churn for the Commercial Expansion org - this can include use of LLMs, customized AI tools, account enrichment/signals as well as product telemetry data.
• Communicate and partner collaboratively with all levels within the organization to help drive revenue operations initiatives.
• Prioritize multiple high visibility/impact initiatives across multiple stakeholders to ensure we are meeting/exceeding our objectives.
• Partner with Marketing, Analytics, GTM Enablement, Product, and Finance leaders to ensure the Commercial Expansion business has the resources needed to hit their revenue targets.
• Act as a key escalation point for operational blockers, including territory disputes, crediting questions, deal coordination, and process gaps that slow the team down.

Skills We’re Looking For

• 4+ years of experience in revenue operations, sales operations, or GTM operations, including at least 2 years supporting a post-sales, renewal, or expansion motion.
• Direct experience supporting a commercial or mid-market sales organization at a SaaS company, ideally in a consumption-based business model.
• Fluency in SaaS expansion and retention metrics, including NRR, GDR, expansion ARR, churn ARR, logo churn, contraction, and cohort analysis. Experience using product usage data to inform churn risk and expansion opportunity prioritization is a plus.
• Entrepreneurial thinking with demonstrated ownership/initiative, and have a track record of making data-driven decisions and leading multiple concurrent cross-functional initiatives from inception to successful and timely completion.
• Strategic mindset and problem-solving skills; ability to structure ambiguous problems and balance creativity and practicality when solutioning.
• Trusted advisor to key stakeholders by listening actively, understanding their priorities, and communicating thoughtfully and responsively; Comfortable partnering with all levels of the organization, particularly senior leaders across Marketing, Sales, and Finance.
• Strong proficiency with systems and tools including Salesforce, Gainsight or equivalent customer success platforms, and Looker, Tableau or other data reporting platform (Omni, etc.). SQL experience is a plus.
• Strong analytical and technical fluency, including advanced Sheets/Excel, BI tooling, and SQL sufficient to pull, validate, and explain GTM data independently; able to turn raw account, opportunity, and revenue data into clear recommendations for business leaders.

Technologies You’ll Use

• Salesforce, Gong, Looker, Google Suite, Claude/ChatGPT/Gemini

Perks and Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.