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Mercor

Engagement Manager

Owns key customer relationships with AI labs and enterprises, managing from evaluation to delivery. Leads commercial processes, technical strategy, cross-functional execution, and revenue growth in fast-paced AI environment. Requires 4+ years experience, technical background, and consulting/startup exposure.

180k – 200kSan Francisco, CATechnical Program ManagementOnsite4+ YOE
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About the role

Responsibilities

  • Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers
  • Serve as the primary point of contact for customer questions, issues, and escalations; triage internally and drive resolution
  • Lead commercial processes to close net-new and existing business
  • Manage technical relationships with research teams and help guide evaluation and training strategy
  • Work cross-functionally with product, operations, and engineering to track delivery and timelines
  • Forecast revenue growth and help leadership understand how to unblock additional growth opportunities

Requirements

  • 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
  • Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
  • Experience in a top-tier Consulting Firm and fast-growth technology startup
  • A proven track record in enterprise client facing roles and expanding customer relationships
  • Excellent verbal and written communications
  • Ability to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers
  • Great cross-functional experience and collaborative ability

Compensation & Benefits

  • Competitive salary and bonus earning potential + meaningful equity
  • Medical, dental, and vision coverage
  • 401(k)
  • Monthly meal stipend
  • Excellent in-office culture

Skills

Technical Program ManagementMl TrainingMl EvaluationCross-Functional CollaborationRevenue ForecastingCustomer Relationship ManagementConsultingEnterprise SalesAI/MLStakeholder Management

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