Enablement Content Developer - Interactive & Simulations
Build and maintain interactive e-learning modules, AI roleplays, and software simulations using Articulate 360 and Yoodli. Requires 2+ years e-learning development experience plus 3+ years hands-on cloud infrastructure experience with AWS, Azure, or GCP.
Responsibilities
- Assemble and build interactive e-learning modules using authoring tools like the Articulate 360 suite (Rise and Storyline)
- Configure and manage AI-driven roleplay and pitch practice environments using Yoodli
- Transform raw scripts and storyboards into polished, brand-aligned learning experiences
- Act as the critical execution arm for core instructional assets, turning architectural blueprints into reality
- Equip Technical Enablement Delivery & Operations team with high-quality materials to train new hire cohorts
- Manage and build technical learning paths and assets within the LMS
- Rigorously test all learning assets for functionality, user experience (UX), and SCORM compliance before publishing
- Ensure seamless integration, tracking, and rendering within the Learning Management System (LMS)
- Quickly execute UI/UX updates in interactive modules to keep pace with rapid product release cycles
- Maintain a highly organized library of project source files
Requirements
- 2+ years of hands-on experience in e-learning development, instructional media, or a similar execution-focused role
- Deep expertise in rapid authoring tools, specifically the Articulate 360 suite (Rise, Storyline)
- Experience with enablement platforms and AI roleplay tools (specifically Yoodli) or strong technical aptitude to learn them quickly
- 3+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
- Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments
- Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines
Nice-to-Haves
- Experience working with SaaS, cloud infrastructure, or cybersecurity product content
- Basic knowledge of HTML/CSS for customizing e-learning outputs
- Experience working with Learning Management Systems (LMS), specifically Skilljar and Intellum
- Experience with digital credential management (e.g. Credly, Accredible)
- Experience using Gemini Pro as an enablement development tool, as well as Gemini Gems for development pipeline automation and learner engagement activities
Knowledge Strategist Team Lead, Governance
Lead the Governance group within Knowledge Strategy, managing 2+ Knowledge Strategists while establishing content standards, conducting audits, and driving AI-readiness for Instacart's CX knowledge base. Requires 4+ years in knowledge strategy within high-volume customer support and hands-on experience with contact center systems.
Sr. Safety Specialist, Escalation Operations
Respond to and mitigate high-priority escalations as part of Trust & Safety Enforcement Operations. Investigate issues, own nuanced case decisions, and collaborate with executives and cross-functional teams to improve policies and processes.
Senior Event Marketing Manager - Conferences & Global Events
Lead operational workstreams for DASH, Datadog's flagship global conference, and support global Summits. Own major event pillars from strategy through onsite delivery, managing vendors, budgets, and cross-functional teams.