Director, Customer Trust

Your Impact

Customer Security Engagement

• Serve as the primary security representative during customer security reviews and technical discussions
• Participate in enterprise sales cycles to address customer security questions and architecture reviews
• Engage directly with customer security teams and CISOs to explain the company’s security posture

Security Questionnaire & Assurance Program

• Lead the team responsible for responding to security questionnaires and customer security assessments
• Maintain and improve the security response knowledge base and evidence repository
• Improve efficiency and scalability of questionnaire responses
• Ownership over Illumio’s customer facing Trust Center

Sales Enablement

• Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
• Provide clear explanations of the company’s security architecture and product security controls
• Develop security collateral that supports customer trust and sales enablement

Customer Insight & Feedback Loop

• Identify recurring customer security concerns and communicate them back to Security and Product teams
• Work with Product Security and Engineering to address systemic trust gaps
• Help improve documentation and transparency around security practices

Your Toolkit

• 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
• Experience engaging directly with enterprise customers on security topics
• Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ)
• Strong communication skills with the ability to translate complex security concepts for customer audiences

Bonus Points:

• Experience in complex multi-cloud, hybrid, and large scale platform security environments
• Experience supporting enterprise sales cycles, customer support and customer success escalations
• Experience managing customer security or security assurance programs
• Experience previously working at a security vendor in a similar trust role