RipplingUnited StatesAug 7

Benefits Operations Associate, Carrier Connections

Resolves benefits and enrollment issues for US-based customers and insurance carriers, coordinating with internal teams to investigate root causes and improve processes and automation. The role requires 1–3 years of customer-facing operations, implementation, or support experience and strong communication and organizational skills.

42k – 67k/yr

Remote1+ YOESupport Engineering

About the role

Responsibilities

Act as the primary point of contact for US-based customers, US-based insurance carriers, and internal partners while owning end-to-end resolution of benefits and enrollment issues.
Root-cause complex issues and collaborate with Product, Engineering, and other internal stakeholders to define and implement process, product, and automation enhancements.
Communicate with stakeholders throughout assigned projects.
Manage complex escalations and issues.

Requirements

1–3 years of experience in a customer-facing operational role, such as implementation, support, or operations, with a US-based fast-paced organization.
Strong written communication skills; verbal communication skills preferred.
Strong project management and organizational skills, including attention to detail, excellent work product, time management, and execution.
Strong problem-solving, research, and conflict-resolution skills.
Strong desire to learn subject matter and new processes.

Nice to Have

Prior experience at a SaaS or startup company.

Compensation and Benefits

Competitive salary, benefits, and equity.

Skills

Benefits AdministrationCustomer Supportinsurance carriersProject ManagementProblem SolvingRoot Cause AnalysisProcess Automationconflict resolutionSaaS

Similar roles

Installation Specialist - Bilingual

SpotOnKansas City, MOJul 6

Installation Specialist performs virtual site surveys, installs and configures restaurant POS hardware and networking, delivers staff training, troubleshoots complex issues, and mentors juniors. Requires 2+ years restaurant/technical support experience, bilingual Spanish/English, and up to 75% travel.

42k – 52k/yrOn-site2+ YOESupport Engineering

Software Support Specialist

StorableUnited StatesAug 10

Provides phone- and email-based technical support for software customers by investigating incidents, troubleshooting complex issues, documenting cases, and escalating when needed. Requires at least two years of product support experience, strong communication skills, CRM experience, and customer-service expertise.

40k – 55k/yrRemote2+ YOESupport Engineering

Customer Support Specialist I (Behavioral Health)

PracticeTekLas Vegas, NV +2May 14

Handles Tier 1 escalations for healthcare SaaS products, diagnosing software, configuration, and network issues while partnering with higher-tier teams. Requires 2+ years support experience, preferably in behavioral health settings, and strong troubleshooting skills.

44k – 48k/yrRemote2+ YOESupport Engineering

Training & Support Consultant

StorableUnited StatesJul 24

Deliver technical support and tailored training to clients using the Newbook property management platform. Troubleshoot complex issues, prepare clients for go-live, leverage AI tools, and collaborate with internal teams to improve customer experience in the hospitality sector.

45k – 60k/yrRemote1+ YOESupport Engineering

Customer Support Specialist, Contractor Hub

RipplingUnited StatesJul 22

Provide technical customer support for Rippling's Contractor Hub, troubleshooting complex global payments, contractor onboarding, compliance, and payroll issues. Requires 2-5 years SaaS technical support experience, strong analytical skills, and cross-functional collaboration in a fast-paced fintech environment.

46k – 49k/yrRemote2+ YOESupport Engineering