Installation Specialist - Bilingual

Responsibilities

• Conduct comprehensive virtual site surveys for complex or escalated restaurant sites, validating wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics (traceroutes, port checks), document gaps or risks, and provide technical guidance to clients and vendors.
• Collaborate with Project Managers, Technicians, and Engineering; lead follow-ups, mentor junior specialists, and recommend process improvements.
• Install and configure POS hardware including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, connectivity setup, menu/system updates, and reporting configuration.
• Deliver onsite training and live support for staff and management; conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead client follow-ups to ensure smooth transitions and adoption.
• Deliver high-quality work by adhering to SOPs, SLAs, and checklists; review outcomes, identify process gaps, and drive continuous improvement.

Skills & Knowledge

• Deep understanding of networking infrastructure (low-voltage cabling, routers, switches, Wi-Fi optimization).
• Skilled in advanced network testing (speed, latency, DNS) and translating findings for non-technical stakeholders.
• Strong troubleshooting, problem-solving, and analytical abilities for escalated technical issues.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise environments.
• Proven ability to manage complex multi-site projects independently and mentor junior team members.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly (via Zoom or in-person).
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
• Excellent organizational, multitasking, and communication skills; professional under pressure.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Background in customer-facing roles, IT support, implementation, or technical project leadership in restaurants, retail, or multi-location businesses.

Education

• High school diploma or GED required.
• Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen), or related field preferred.
• Equivalent combination of education and experience considered.

Travel Requirements

• Ability to travel up to 50-75%, including local and out-of-state with overnight stays.

Languages

• Fluent in English (written and verbal).
• Bilingual proficiency in Spanish required.

Benefits

• Medical, Dental, and Vision Options with HSA and employer match.
• Company-Paid Life Insurance & Disability.
• 401(k) with annual employer match.
• Pre-Tax Commuter Benefits.
• Paid Parental Leave.
• Paid vacation, 10 company holidays (including 1 floating), sick time, and volunteer time off.
• Monthly cell phone and internet stipend.
• Education reimbursement up to $2,000 per year.
• Employee Resource Groups.