Developer Support Specialist

Responsibilities

• Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration.
• Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data.
• Support and debug both Rippling-managed and custom data connectors.
• Provide technical guidance and expert advice to customers with regards to their effective and optimal use of the products.
• Provide feedback on system tools, product features, and other potential customer pain points.
• Work in a highly technical capacity, ensuring success for our new and existing customers.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Requirements

• Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred.
• 1-4 years of customer support experience in a Technical Support domain.
• Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered).
• Experience building or troubleshooting REST APIs.
• Understanding of Data Warehousing fundamentals and concepts.
• Good understanding of ETL.
• Flexibility with changing job duties and responsibilities.
• Ability to navigate a high-ambiguity environment.
• Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details.
• Organizational skills and experience improving processes.
• Excellent communication skills, both written and verbal (in English) in a technical environment.
• Experience (and open to) working night shifts 6:30 PM IST - 7:00 AM IST (any 9-hour shift).

Nice-to-Haves

• Experience building or troubleshooting REST APIs (listed under needs but functions as strong plus).
• Experience improving processes.