Court Filing Manager

Responsibilities

• Own the day-to-day performance, quality, and output of the Court Filing team across multiple California courts and jurisdictions.
• Manage workload distribution and prioritization, ensuring rush and VIP filings are handled urgently and service-level agreements are met.
• Coach and develop team members through feedback, training, and performance conversations.
• Conduct performance evaluations, set goals and KPIs, and hold the team accountable to quality and productivity standards.
• Serve as the team’s source of California court filing expertise, including county-level requirements, mandatory cover sheets, tentative ruling procedures, courtesy copies, e-service rules, and local practices.
• Audit case files, data entry, and eFiling submissions to identify errors before they reach courts or clients.
• Own escalation and incident reporting for complex filing issues; identify root causes and implement preventive fixes.
• Track rejection trends and workflow bottlenecks and create or refine SOPs and playbooks.
• Liaise with Account Executives, Account Managers, Billing, and other internal stakeholders.
• Own KPI and SLA reporting for the Court Filing team.
• Lead hiring, onboarding, and ramp planning, including interviews and training-material development.
• Partner with Training and Development on onboarding curriculum and ongoing training.
• Own the court-filing portion of new-client onboarding, including data entry and account setup.
• Maintain fluency with Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, and InfoTrack.
• Partner with Litigation Support leadership on special projects and process improvements, including expansion beyond California.
• Invest in team morale and engagement.

Requirements

• 5+ years of California court filing or eFiling operations experience, with county-level knowledge of Superior Court requirements.
• 5+ years in a management or leadership role, ideally overseeing a filing, legal operations, or litigation support team.
• Experience managing a high-volume, multi-jurisdiction caseload with consistent quality, accuracy, and SLA performance.
• Hands-on experience with eFiling platforms such as Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, or InfoTrack.
• Experience building and maintaining SOPs, playbooks, and training materials.
• Strong coaching and people-management skills, including direct feedback and performance conversations.
• Emotional intelligence and a people-first leadership style.
• Excellent cross-functional communication skills.
• A track record of process improvement based on audits, rejection trends, and incident reports.

Nice-to-Haves

• Experience with case management, CRM, or operational reporting software.
• Experience providing training, webinars, or educational content.
• Knowledge of court filing requirements outside California.
• Experience in a startup or high-growth environment.
• Experience partnering with product or engineering teams to improve internal tools or client-facing portals.

Compensation & Benefits

• Salary: $100,000–$130,000
• Premium medical, dental, and vision coverage, with some plans covering 100% of premiums.
• Wellness and mental-health benefits for employees and families.
• Flexible paid time off.
• Equity options.
• Company-provided 401(k) account.
• Home-office setup and a monthly internet and phone stipend.