Legal Operations Specialist

Responsibilities

• Prepare, review, and process outside counsel and vendor invoices; audit prebills and invoices for rate errors, block billing, mathematical discrepancies, and billing-guideline violations.
• Operate the Onit eBilling and matter management platform, including invoice intake, LEDES processing, rejections and appeals, accruals, and international/AP invoice processing.
• Enforce Outside Counsel Guidelines and negotiated fee or alternative fee arrangements; process write-offs, write-downs, and adjustments with complete documentation and audit trails.
• Manage timekeeper and billing-rate submissions and approvals; maintain rate cards, matter budgets, and phase/task coding.
• Resolve billing inquiries and disputes with attorneys, law firms, and support staff.
• Partner with Legal Operations and Finance/Accounts Payable on accruals, month- and quarter-end close, reconciliation, and payment status.
• Onboard outside counsel and vendors, including engagement letters, budgets, and billing-guideline acknowledgment.
• Develop spend metrics, dashboards, benchmarking, and data analytics to identify trends and cost-saving opportunities.
• Document billing workflows in playbooks and intake templates; support platform configuration, testing, efficiencies, and report validation.
• Support broader Legal Operations initiatives and process improvements.

Requirements

• 2+ years of legal billing or eBilling experience in an in-house legal department, law firm, or both.
• Hands-on experience with an eBilling or matter management platform such as Onit, Legal Tracker, or Brightflag.
• Familiarity with LEDES invoice formats, outside counsel billing guidelines, alternative fee arrangements, rate structures, and accruals.
• Strong Microsoft Excel and analytical skills, with attention to accuracy in high-volume, deadline-driven billing cycles.
• Understanding of financial management principles and process improvement.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities, anticipate issues, and work effectively in a changing environment.
• Bachelor’s degree or higher preferred; accounting, finance, or business administration background is a plus.

Nice-to-haves

• Experience with Ironclad, Evisort, Tonkean, and Google Workspace.

Compensation

• Base salary: $59,040–$73,800 per year, excluding potential equity, bonus, and benefits.
• Medical, dental, and vision insurance; mental health benefits; family-building, childcare, and pet benefits.
• 401(k) with company match, paid holidays and time off, paid parental leave, commuter benefits, and company transportation credits.