Vehicle Operations Service Manager
Leads Japan’s engineering technician team and owns the end-to-end vehicle service operation, including fleet readiness, workshop safety, regulatory compliance, and repairs. Requires 7+ years of relevant technical experience, technician leadership experience, certified vehicle inspection expertise, and native Japanese with business-level English.
About the job
Responsibilities
- Lead, coach, and grow a team of engineering technicians by setting standards, running reviews, and developing careers.
- Own fleet readiness by planning and prioritizing vehicle buildouts, modifications, maintenance, and repairs to minimize downtime for engineering and customer programs.
- Run the workshop as a safe, organized, and efficient operation, including tooling, layout, and safety procedures.
- Ensure vehicle modifications and inspections comply with Japanese safety regulations (保安基準) and 車検 requirements, coordinating 改造申請 and dealings with authorities as needed.
- Partner with autonomy engineering, hardware, and vehicle operations teams in Japan and the US.
- Support OEM customer engagements involving company vehicles.
Requirements
- 7+ years of technical experience in automotive service, mechanical, electrical, or robotics environments.
- 2+ years leading or supervising technicians.
- Practical experience as a certified vehicle inspector (自動車検査員).
- Working knowledge of Japanese vehicle safety regulations (保安基準) and the review process for vehicle modifications.
- Demonstrated ownership of a service or workshop operation.
- Strong organization and communication skills, with the judgment to prioritize competing requests from multiple engineering teams.
- Native-level Japanese and business-level English.
Nice to Have
- Commercial truck maintenance and repair experience.
- Experience managing a 認証工場 or 指定工場, or establishing a workshop from scratch.
- Practical experience with autonomous vehicle components such as LiDARs, radars, and cameras.
- Ability to design, draw, and prototype custom harness cables.
Skills
Automotive Service, Vehicle Maintenance, Vehicle Modifications, Mechanical Engineering, Electrical Engineering, Robotics, Japanese Vehicle Safety Regulations, Workshop Safety, Lidar, Radar, Cameras, Harness Cables, Fleet Readiness, Vehicle Inspection
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