Program Manager, Operations Enablement

What you'll do

• Build the Operations enablement function from scratch, with real ownership and impact
• Lead onboarding training sessions, ensuring an engaging and effective training experience for new hires
• Build strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps
• Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
• Tailor content and information to various roles, segments, and sales motions, demonstrating empathy for operators
• Assess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed
• Provide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement
• Represent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer
• Help drive a learning culture at Thatch by building strong relationships with stakeholders in your region

Background we're looking for

• 3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development
• A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
• Proven ability to design and deliver engaging training sessions, both virtual and in-person
• Ability to really get into the details – you have a passion for intimately understanding the product, tools, and processes you are building programs for
• Excellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms
• Strong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously
• A proactive and adaptable mindset, capable of navigating ambiguity and changing priorities

Experience we’d be particularly excited about

• Experience scaling enablement at early stage companies
• Familiarity with learning management systems (LMS) and e-learning tools
• Strong facilitation skills with experience in coaching and mentoring