Senior Engineering Manager, Managed Platform Services

What You'll Be Working On

• Drive the Insights & Actions Roadmap: Own and execute across alerting infrastructure, control plane APIs, automated action systems, and telemetry-derived insights such as straggler node detection and GPU profiling.
• Influence Strategic Roadmaps: Contribute significantly to the team's roadmap, impacting long-term team goals and operational performance metrics.
• Refine Early Product Requirements: Collaborate with product and engineering leadership to bring clarity to ambiguous problems early in the scoping process.
• Collaborate Cross-Functionally: Partner with product, design, and engineering teams inside and outside the organization to align on goals and deliver integrated solutions.
• Manage Complex Projects: Lead critical initiatives involving multiple engineers, including those outside your direct report structure, ensuring customer outcomes are auditable and decisions are data-driven.
• Drive Technical Excellence: Champion process improvements, operational excellence, and best practices across the team.
• Cultivate Team Growth: Coach and mentor engineers from new grad to Staff level, setting clear performance expectations and defining career paths to build a high-performing, sustainable team.

What You'll Bring to the Team

• Technical Expertise in Observability & Intelligence Systems: Hands-on background in ML, heuristics, or rule-based systems — with the ability to engage deeply on problems like anomaly detection, threshold design, and automated remediation logic.
• Proven Leadership: Demonstrated track record of people management, leading with empathy, and maintaining a sustainable workload for your teams.
• Technical Acumen: Ability to lead effectively in spaces where problems, opportunities, and strategies are not yet fully defined — driving clarity, direction, and execution.
• Cross-Functional Collaboration: Excellent technical communication skills, both verbal and written, to work effectively across diverse roles and functions.
• Project Ownership: Proven experience owning and delivering complex projects end-to-end, with measurable quality and data-driven decision-making.
• Global Scale Experience: Background building and operating global services at scale.
• Organizational Prowess: Highly organized and capable of managing multiple complex initiatives and team priorities in parallel.

Bonus Points

• Background in data platforms and data science
• Background in observability platforms or products
• Familiarity with GPU profiling tools (Nsight, NCCL Inspector) or infrastructure diagnostics at the hardware layer
• Highly motivated and proactive in identifying process improvements and boosting team efficiency
• Passion for coaching and mentoring engineers into high-performing individuals
• Enthusiasm for building team culture with a high quality of life for engineers
• A true "people-person" who thrives in collaborative environments and is energized by teamwork

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location