Director, Workplace Experience & Real Estate

Real Estate Strategy & Expansion

• Lead Suno’s real estate strategy and workplace footprint planning across existing and future office locations.
• Drive end-to-end office sourcing, evaluation, lease negotiation, build-out, and launch processes for new and expanding spaces.
• Partner with executive leadership to align workplace investments and geographic strategy with company growth plans.
• Build scalable frameworks for occupancy planning, workplace standards, vendor procurement, and operational consistency across locations.
• Manage relationships with brokers, landlords, architects, project managers, and external partners.

Workplace Operations & Safety

• Oversee day-to-day operations across all Suno offices, ensuring spaces are functional, welcoming, safe, and high-performing.
• Lead workplace programs and processes spanning facilities management, office services, maintenance, security coordination, and employee support.
• Partner closely with IT and Security teams to ensure seamless workplace infrastructure and operational readiness.
• Develop systems and standards that create consistency while allowing flexibility for local office needs.
• Own operational readiness planning for workplace disruptions, including major weather events, transit interruptions, utility outages, civil unrest, and other emergency situations.
• Monitor local authority guidance and health and safety recommendations across office locations, ensuring Suno offices remain compliant, prepared, and employee-centered.
• Build and maintain clear incident response playbooks and communication protocols to support employee safety and business continuity during emergencies.

Workplace Experience, Culture & Communications

• Shape an exceptional employee experience through thoughtful workplace design, hospitality, and operational excellence.
• Ensure Suno offices reflect and reinforce our culture, creativity, and brand identity across every employee touchpoint.
• Partner closely with Internal Communications and Employer Branding teams to integrate the Suno brand into workplace programming, office outfitting, signage, events, and in-office experiences.
• Develop communication rhythms and local office programming that keep employees informed, connected, and engaged with what’s happening across their workplaces.
• Partner with People, Recruiting, and Internal Events teams to support onboarding, programming, offsites, and employee experiences.
• Own hospitality standards, office amenities, food & beverage programs, and workplace services across locations.
• Anticipate organizational needs and proactively solve operational challenges before they impact employees.

Vendor, Budget & Contract Management

• Negotiate and manage leases, renewals, and workplace vendor agreements in partnership with Finance and Legal.
• Own workplace and facilities budgets across multiple regions, balancing employee experience with operational efficiency.
• Track key contractual obligations, timelines, and capital projects to ensure compliance and strong execution.
• Evaluate opportunities to improve space utilization, reduce operational friction, and optimize spend.

Team Leadership & Scalability

• Build, lead, and develop a high-performing workplace team across multiple offices and geographies.
• Foster a culture of accountability, responsiveness, collaboration, and service excellence across the workplace function.
• Provide strong people leadership through coaching, performance management, prioritization, and team development.
• Establish scalable playbooks and processes for office launches, workplace operations, employee support, and crisis response.
• Create operational rigor through clear systems, documentation, service standards, and accountability.
• Serve as a trusted cross-functional partner and leader during periods of rapid growth and organizational change.

What We’re Looking For

• 10+ years of experience in workplace operations, facilities, real estate, or related operational leadership roles.
• Experience leading workplace strategy and office operations within high-growth or multi-site organizations.
• Proven track record managing office expansions, build-outs, and vendor ecosystems across multiple regions.
• Strong people management experience, including leading distributed or multi-site teams.
• Experience partnering with Internal Communications, Employer Branding, or Employee Experience teams to deliver cohesive workplace programming and communications.
• Experience developing workplace safety procedures, incident response plans, and operational continuity protocols.
• Strong project management skills with the ability to manage complex initiatives simultaneously.
• Experience managing budgets, contracts, and operational planning at scale.
• Ability to travel regularly between Suno office locations.
• Passion for building thoughtful, people-centered workplace experiences that help teams do their best work.