Director, Workplace Experience

What you'll do

• Oversee all facility services for our network of Corporate and Regional offices – primarily Los Angeles, New York, Chicago, Nashville, Seattle, and Orlando
• Assist with integration efforts to combine existing offices in shared markets (Los Angeles, New York, and Nashville)
• Drive operational excellence with vendor partners, onsite support, and internal stakeholder groups such as IT and Security
• Contribute to the overall employee experience by directing initiatives that align with our company values – including events, employee office perks such as meals and snacks, and other employee engagement drivers
• Track and analyze office utilization in order to anticipate the company’s needs for growth; make data-driven recommendations to the leadership team
• Own end-to-end office expansion efforts, including real estate searches and office buildouts - and related budget and construction management; partner closely with decision-makers and key collaborators, particularly the Legal and Finance teams, to drive alignment
• Implement and revise office-related policies
• Manage and report on the budget for the Workplace Experience department
• As needed, manage onsite staffing across the office network; make resource recommendations to drive efficiency and ensure operational excellence
• Detect and fill any gaps in office management services to ensure a consistent employee experience across all major offices

What we're looking for

• 7+ years of experience in workplace experience, facilities management, real estate, or a related field
• Experience working for a high-growth technology company with a distributed workforce, including hourly field workers; experience in scaling facilities and services to solve for business and growth needs
• Project management acumen, specifically in office construction
• Strong attention to detail in approach to contract management and negotiation
• Advanced proficiency in Microsoft Office; Excel fluency a must
• Experience utilizing project management tools such as Asana, ProCore, and Smartsheets
• A proven track record in project delivery (on time/on budget) and workplace experience strategy; strong budget management skills
• Ability to function well in a high-paced environment and own high-visibility initiatives
• Comfortable with cross-functional partnership and collaboration; discerning and professional approach toward executive-level communications
• Willingness to pivot and learn as projects and priorities evolve, with a tendency to stay ahead of the curve on internal trends and industry best practices
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Existing network of preferred vendor and partner relationships

Compensation: Anticipated base salary $175,000 - $185,000 USD annually, plus benefits including healthcare, 401(k), stock options, bonus plans.