Director of Engineering - Platform Services

Responsibilities

Strategy & Ownership

• Own the engineering strategy and roadmap for platform services including SSO/identity, access control, and e-signature.
• Define and drive a platform-first approach: build shared capabilities once and scale them across products and verticals.
• Partner with Product, Architecture, and Security to define long-term IAM, permissions, and access control strategy, including federation, MFA, and delegated/organizational access.

Delivery & Execution

• Lead multiple teams to deliver high-impact initiatives such as portal/SSO adoption, migration of FMS systems onto Access Control platform, and expansion of Storable eSign.
• Establish clear execution plans, milestones, and success metrics; manage risk and trade-offs.
• Collaborate with product engineering teams to design integration patterns, migration plans, and rollout strategies.

Engineering Excellence & Operations

• Own operational health of platform services (availability, performance, incident response, SLAs).
• Drive secure-by-default engineering practices for identity, authentication, authorization, and sensitive workflows.
• Raise the bar on reliability, observability, and resilience, including on-call practices and post-incident learning.
• Partner with Security to evaluate and mitigate platform risks.

People Leadership

• Lead, develop, and retain engineering managers and senior ICs, including career growth and performance management.
• Build a healthy, inclusive team culture.
• Shape hiring plans and recruit talent in US and international locations.

Cross-Functional Leadership

• Act as primary engineering counterpart for Product and PMO.
• Represent Platform in architecture reviews, quarterly planning, and portfolio discussions.
• Communicate status, risks, and decisions to executive stakeholders.

Requirements

Required Experience

• 10+ years of software engineering experience, with 5+ years in engineering leadership (managing managers and/or multiple teams).
• Proven track record owning platform or shared services in a multi-product B2B SaaS environment.
• Deep familiarity with authentication & identity: SSO, OAuth/OIDC/SAML, MFA, IdP integrations, session management.
• Authorization & permissions: role- and attribute-based access control, delegated/organizational access models.
• Operating high-availability services in production (99.9%+ uptime, incident management, observability).
• Success leading complex, cross-team migrations or platformization efforts.
• Strong technical background in modern cloud architectures (microservices, APIs, event-driven systems) and secure coding practices.
• Excellent communication and stakeholder management skills.

Preferred Experience

• Experience in payments-adjacent, compliance-heavy, or security-sensitive domains (PCI, SOC2).
• Background with multi-tenant enterprise customers, enterprise SSO, delegated administration.
• Leading distributed teams (onshore/offshore).
• Prior experience in property management, fintech, or similar vertical SaaS.