Director, Design

Responsibilities

• Cultivate and empower the design team through hiring, mentorship, and building the culture and processes needed to design for AI-first products.
• Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.
• Collaborate with Engineering and Product teams to make Loop the leading AI-powered post-purchase intelligence platform for independent commerce.
• Lead the design vision for surfaces where AI makes autonomous decisions, returns resolutions, shipping exceptions, policy recommendations, ensuring outcomes are always legible, trustworthy, and merchant-controlled.
• Lead by example in designing for explainability: creating patterns that translate system decisions into plain-language rationale that merchants and shoppers can read, trust, and override when needed.
• Act as the voice of merchant trust: sharing design-informed insights about where AI-driven decisions build or break confidence, and using that perspective to shape how Loop becomes the most trusted autonomous operations platform in ecommerce.

Requirements

• 7+ years of Product and UX Design experience, with meaningful exposure to AI-powered or agent-driven product surfaces.
• 5+ years of team leadership and management in design, ideally through a significant product platform shift.
• E-commerce or fintech experience is highly valued, particularly in environments where design shapes high-stakes transactional trust.
• Experience designing B2B products, admin interfaces, merchant dashboards, and customer-facing resolution flows is required.
• Experience designing for AI explainability, autonomous decision systems, or trust architecture is a strong differentiator.